Refund policy

Plan fees are paid in advance for the month ahead and are non-refundable once that month’s work has begun. If you close your account mid-month, the work already produced that month is yours and the fee for that month stands.

The one-time setup fee covers the page audit, profile cleanup, script bank and account connections done at the start. It is non-refundable once that work has begun.

Every plan runs for a minimum of three months. Ending earlier does not entitle you to a refund of the months already paid.

Your advertising budget is paid by you directly to Meta and never passes through us, so we cannot refund it. Unspent budget stays in your own ad account.

If in any month we deliver less than the plan states — fewer reels, fewer posts — tell us. We will either produce the missing work in the following month or credit the shortfall against your next invoice, whichever you prefer.

We do not guarantee a specific number of inquiries or sales, and a month with fewer inquiries than you hoped for is not grounds for a refund. What we do guarantee is the work, the honest reporting, and a plan for what changes next.

Write to info@neogrow.in or message +91 99139 36937 within 15 days of the invoice in question. We will reply within 7 working days.

Where a refund is agreed, it is paid to the original payment method within 10 working days.